The Values in Value
Preface: Don’t be corrupted from the simplicity in value. Value incorporates values. Exceptional value incorporates exceptional values. The Values in Value Your business values determine your businesses value in the long-term. Values are the desired culture of your business – the behaviors of your company. Why should your business develop and adhere to values? Because it gives your business a philosophical heartbeat, it’s what you do for your customers, your clients; and whomever your serving. Simply that’s how you develop value in business – with the value of your businesses service(s) and/or product(s) service(s). Bright Horizon Family Solutions employs 25,000 people in the US and UK. When Roger Brown and Linda Mason started the business in 1986 to provide high quality child care at workplace centers, little did they imagine what was in store. Less than 30 years later $1.2B in revenues with 16,000 employees in the US. With early education and preschool services Bright Horizon Family Solutions has a simple core value statement with the acronym HEART – Honesty, Excellence, Accountability, Respect, and Teamwork. This is the culture of the business. Employees of Bright Horizons demonstrate these cultural values every day. And It works; because employees are committed to continuing a cultural value of honesty, excellence, accountability, respect, and teamwork, daily in the workplace. It’s the guiding compass to the service they provide to their clients – the parents who entrust their child’s care to Bright Horizons. Today’s business environment often has debased values. But that’s not to say your business should debase values too. Bright Horizons wouldn’t be at $1.2B in revenue in their industry without adhering extraordinary core values. What can adhering to core values do your for business? Four categories of values can exist according to Patrick Lencioni. They include i)…